Customer Service

Your satisfaction is very important to us. If you have any questions or concerns, please do not hesitate to call us at 1-800-964-5323. We are open 24 hrs, 7 days a week.

You can also email us at support@embellishedmom.com for assistance.

Exchanges & Returns:

If you would like to return or exchange your product, click here to download the return/exchage form. Fill out the form and include it with the returned item. Once we receive the item, we will provide a full refund of the merchandise price, minus actual shipping & handling fees, as long as the items are unused, not washed, and in the original packaging. If the item is returned without the original packaging, there will be a 20% re-packaging/re-stocking fee.

For an exchange, we will ship out the new product to you as soon as we receive the returned item. Note that shipping charges will apply to re-ship out a new product and will be charged to the credit card used for the original purchase.

If you are returning or exchanging the following products, you MUST email us at support@embellishedmom.com to receive return/exchange instructions:

  1. Caden Lane Diaper Bags
  2. JP Lizzy Diaper Bags
  3. Kalencom Diaper Bags
  4. Mia Bossi Diaper Bags
  5. Plush Pad Changing Stations
  6. Muze Maternity Wear
    7. Easy Walker Strollers & Accessories

We are not responsible for any lost returned item. We highly suggest that you obtain a tracking # as a reference for the returned item. Any lost package without a tracking # is the responsibility of the customer.

There will be 20% re-stocking fee on all returned Mia Bossi Diaper Bags unless you are exchanging for a different Mia Bossi Diaper Bag or there is a defect. You must send us an email (support@embellishedmom.com) BEFORE returning to get a Return Authorization # and instructions on returning the bag. Refunds will not be given unless you have a Return Authorization #.



Return Address:

Embellishedmom.com
Returns Department
11701 E 53rd Ave
Denver CO 80239